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Versa 2 not receiving notifications - Huawei P20

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‎12-26-2020 03:36 - last edited on ‎12-27-2020 21:25 by Fitbit Moderator

‎12-26-2020 03:36 - last edited on ‎12-27-2020 21:25 by Fitbit Moderator

Hi, my Versa 2 has stopped receiving notifications feom my Huawei p20. When I go onto the fitbit app and notifications it says " Notifications service not running. A phone restart is required to re-enable notifications on your tracker." I have restarted my phone and watch multiple times but it still say this. HELP PLEASE

 

Moderator Edit: Clarified subject

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‎12-27-2020 21:24

‎12-27-2020 21:24

Hi @Rachelfitz1997, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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