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Versa 2 not receiving notifications - Restart is required

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‎12-02-2020 12:56 - last edited on ‎12-02-2020 18:05 by Fitbit Moderator

‎12-02-2020 12:56 - last edited on ‎12-02-2020 18:05 by Fitbit Moderator

Everyday I have to reinstall the app and login again to get notifications. It says I have to restart my phone to get notifications but it doesn't work. I have to reinstall the app everyday. 

 

 

Moderator Edit: Clarified subject

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‎12-02-2020 17:09

‎12-02-2020 17:09

Hi @jugal1107 

Welcome to the forum. I'm sorry to hear you are having an issue with notification. Instead of uninstall and reinstall, try resetting your Versa. You can do that by holding down the button for 10+ seconds until you see the Fitbit logo. I have found that this works well when I stop receiving notifications. 

Marci | Bellevue, WA
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‎12-02-2020 18:05

In response to MarciM

‎12-02-2020 18:05

Hi @jugal1107, welcome to the Community Forums.

 

Thanks for your post and for trying some troubleshooting steps, I understand how frustrating this situation can be for you. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

@MarciM Your help is always appreciated, thanks for the steps that were shared in your post.

 

Looking forward to your reply.

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