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Versa 2 not receiving notifications - Restart is required

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‎02-21-2021 11:40 - last edited on ‎02-21-2021 20:31 by Fitbit Moderator

‎02-21-2021 11:40 - last edited on ‎02-21-2021 20:31 by Fitbit Moderator

I have followed all the steps to get my notifications working again and still nothing. I have even tried Factory resetting my Versa 2 device and its saying the same thing

 

Moderator Edit: Clarified subject

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‎02-21-2021 20:31 - last edited on ‎08-30-2024 09:29 by Fitbit Moderator

‎02-21-2021 20:31 - last edited on ‎08-30-2024 09:29 by Fitbit Moderator

Hi @SEKW, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Looking forward to your reply.

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‎02-21-2021 21:18

In response to RicardoFitbit

‎02-21-2021 21:18

Hello, I'm using a Huawei P30 Pro and I first experianced this last week Wednesday 17th. I will double check all the trouble shooting tips from that link but I'm sure I have ready done. Thank you 

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‎02-23-2021 17:37 - last edited on ‎08-30-2024 09:29 by Fitbit Moderator

In response to SEKW

‎02-23-2021 17:37 - last edited on ‎08-30-2024 09:29 by Fitbit Moderator

Your reply is appreciated @SEKW.

I'm sorry to know that you're still experiencing difficulties with the notifications feature of your Versa 2. For me to further investigate, can you please send me a screenshot showing the error message you receive on the Fitbit app?

Looking forward to your reply.

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