Versa 2 not receiving notifications from Samsung Galaxy s9 plus

[LoveThe80s]

Good afternoon!

About a month or so ago, I stopped receiving text, email and call notifications to my Versa 2 from my Samsung Galaxy s9 plus.  I have tried every troubleshooting option that Fitbit has posted.  Previously, I would receive a vibration alert on my Versa 2 as well as visual notification of calls, texts, emails.  What I have noticed now is that the vibration alert is not happening.  I can go and swipe down on the Versa 2 and it will show the texts, emails, etc. but it doesn't alert me once they actually arrive.  Any suggestions?  My sister also had a Versa 2, recently got a Versa 4 and now can not get her notifications either.  She has a Samsung Note (not sure which version).  Is this a Samsung issue, Fitbit issue?  Could this be a result of it being taken over by Google? My Samsung phone is up-to-date as well as my Fitbit app. Any help would be greatly appreciated as I really miss being able to have these notifications alert me on my Versa 2.  Thank you!

[Guy_ · Accepted solution]

Hi @LoveThe80s - Fitbit devices generally work fine with Samsung if properly set up.

First hold the watch button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Then long press the watch button to get to Quick Settings (alternatively pull down on the watch face once and then again and click on the 2 white bars). Make sure the sleep and do not disturb icons are not active.

These are the first steps to resolve it.

[WindyToo]

My Versa Lite quit phone and message notifications about a year ago. Tried resetting,  nothing helped. Ready for a sledgehammer and going to another brand. Fitbit doesn't seem to be interested in direct customer care.

[Guy_]

Hi @WindyToo - does the previous post help?

Is your watch syncing well?

[LoveThe80s]

Thank you so much for your suggestion!  After following all the stated troubleshooting tips from FitBit and not having any success, I'm so grateful that your recommendation worked for me!  I also shared it with my sister and it worked for her as well!  We both thank you for this because this has been an issue for a while now.  Thank you again!