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Versa 2 not receiving notifications from my iPhone

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‎07-16-2020 01:41 - last edited on ‎07-17-2020 10:06 by Fitbit Moderator

‎07-16-2020 01:41 - last edited on ‎07-17-2020 10:06 by Fitbit Moderator

Hi, I just got my versa 2 yesterday and following all setup guidelines I still can not receive txt notifications... I have made sure the Fitbit app and my phone notifications are set up to receive them, I have switched Bluetooth on and off disconnected the device reinstalled, made sure my IOS up to date .... I’m disappointed as it was between the versa 2 or Apple and only realising last night Fitbit does not even support on of the biggest British banks for contactless payments. Any help would be appreciated otherwise I’m returning and going for Apple 

 

Moderator Edit: Clarified subject

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‎07-17-2020 10:13 - edited ‎09-30-2023 07:49

‎07-17-2020 10:13 - edited ‎09-30-2023 07:49

Hi there @Zozozo10, welcome on board. I'm sorry to hear that your Versa 2 isn't receiving notifications from your iPhone. I appreciate you've taken the time to troubleshoot this issue prior to posting here, I'll be glad to help you with that. 

In order for me to better assist you with this, please try the steps below:

  1. Toggle the iMessage setting; general > Messages > iMessage
  2. Verify the `Show Previews` to be on `Always`.
  3. Try the troubleshooting steps from this article: Troubleshooting quick tips for iPhones. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-17-2020 10:13 - edited ‎09-30-2023 07:49

‎07-17-2020 10:13 - edited ‎09-30-2023 07:49

Hi there @Zozozo10, welcome on board. I'm sorry to hear that your Versa 2 isn't receiving notifications from your iPhone. I appreciate you've taken the time to troubleshoot this issue prior to posting here, I'll be glad to help you with that. 

In order for me to better assist you with this, please try the steps below:

  1. Toggle the iMessage setting; general > Messages > iMessage
  2. Verify the `Show Previews` to be on `Always`.
  3. Try the troubleshooting steps from this article: Troubleshooting quick tips for iPhones. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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