Versa 2 not receiving text messages

[hbkRN]

I have a Versa 2 and an iPhone X and cannot seem to get my text messages to my watch. All the settings are on to receive notifications on phone & watch. I had no issue with this and the blaze. Help please:)

Moderator edit: updated subject for clarity

[hippers]

I have had the same issue.  I got my Fitbit for Christmas and was so excited. After about of week of working and receiving text messages that excitement left.  I have called and have done everything still no text messages.  I am so frustrated.

[PippaTate]

This is been going on for over two months now!  I have deleted the app and reinstalled it, rebooted my Fitbit, rebooted my iPhone, made sure that everything was paired correctly, And I made sure that my shared systems notifications, turn all notifications off, turned Bluetooth off, rebooted everything, turn all notifications back on and still not getting text messages!  I can receive phone calls alerts and messages through Facebook messenger but no text messages!😡

this is beyond frustrating!!

[Reese434]

Yes honey it's really annoying and people are saying switch message
service's why fitbit needs to fix the issue I should be able to use any
message service I want they want you to switch so they can drag their **ahem**
on fixing the issue

[Cwilson8559]

I tried that! Didnt work. Why should we switch.... just to use the option?!
It didnt say that on the box or instructions... " please choose another
messaging preferance in order to use texting alert feature"

[Amack88]

they wont give an eta when the issue will be resolved. I am not reviving any notification on my versa. im over waiting and will be switching smartwatches at this point.

[PatSwayze]

My Messages+ started working now. So they are slowly getting the problem fixed.I posted already the texts started coming through.

[Reese434]

Exactly

[Farmerswifemom]

I have done everything your company asks me to do 10 times to try to get the text messages to go thru and I receive calls but not text. My daughter also does not get text messages. How do we get a refund? Or replacement because I will get a samsung watch if I am not able to get messages on my watch.

[Reese434]

Hunni I feel your frustration it's absolutely ridiculous and no one can give you a time frame of when the problem will be fixed I really want to switch to Samsung watch myself 

[devilwearsprada]

did not work

[PatSwayze]

I had the same problem. They are working on it. I finally got texts through the other day. There's so many phones for them to get the bug fixed. I got mine 12/24. I've had Fitbits before. Always takes a bit of time for them to fix the bugs. But they do. Now everything works and I'm satisfied. Be patient.

[kimberelena]

Versa 2 & Galaxy S10. I got my Versa 2 on 12/17/19- I received text message notifications for about two weeks, and then never again. I do receive calls, calendar, and app notifications, but not texts. I use the default Messages app. I have tried 

• Turning phone and device off and on
• Disconnecting and reconnecting bluetooth
• Clearing Fitbit app data and cache
• Uninstalling and reinstalling Fitbit app
• Toggling off and on all message and notification permissions

I am extremely frustrated at this point and would really like to know what is being done to fix this issue, as it is apparently pretty widespread. 

[PatSwayze]

I had the same problem. Mine worked for a couple days then nothing. I did everything you did. I contacted Fitbit by email. They told me to be patient as they were aware of the bug. As you can read in here. They ARE truly working on it as my phone started receiving messages the other day. I can't imagine with all the different phones that are out there, what they have to do.But as I said mine is working now.

[AltheaRR]

Same as me so I switched to messages+ until they fix the bug.

[Bobbie17]

Until they fix it, use another message app. If you are on the Verizon network, you can use Verizon Message+ or you can download Google Message. Both of those work for me. You just need to set them as your default messaging app on your phone and in the Fitbit app.

[kimberelena]

Bobbie17- THANK YOU. I downloaded Google Message and set it up as my default and voila! Text message notifications! 

I appreciate the recommendation!

[Bobbie17]

Always glad to help!  👍

[Hbleiker]

And if I’m an At&t user?

[Bobbie17]

Download Google Message.

[Jepen]

This does NOT fix the issue....Android user.