Versa 2 not receiving text messages

[hbkRN]

I have a Versa 2 and an iPhone X and cannot seem to get my text messages to my watch. All the settings are on to receive notifications on phone & watch. I had no issue with this and the blaze. Help please:)

Moderator edit: updated subject for clarity

[persons]

wow i’ve read through about 15 pages of this forum and you are the only person who was able to help! thank you for that tip!

[MarreFitbit]

Hi there @matalina2522 and @persons, I'm glad to hear that you're now back on track. 

Thanks for all your help @Lserve and @Mariabonita! 

Hello @Djala, welcome on board. I've seen that you contacted our Support Team about this matter. Please don't hesitate to contact them back when you have tried the steps they recommended so they can continue assisting you if needed.

I'll be around if there's any questions present. 

[TonyaPeterson]

Hi.  Did you ever get this to work?  Text messages on your Versa?  I have done everything that I know to do.  I have an Iphone XR.  I receive calls and messages through FB Messenger and calendar notifications, but not text messages.  So frustrated!

[Lserve]

Call tech support

Sent from my iPhone

[Mariabonita]

Hi, believe me I when through the same I was about to get me an Apple Watch
but yes after trying many different ways mine does! Give a try to the
settings the way I have it and I hope works for you too! right after ask
someone to send you a text and if hopefully works you will get a message
asking if you allow your versa to get those notifications I think on your
phone have both near you good luck crossing fingers

[TonyaPeterson]

I got it to work a few minutes ago!! Thank you.

[Mariabonita]

Great 👍🏼 Your welcome

[PatSwayze]

I have been getting texts for months. But I have an Android. I see you must've found on here how to get your IPhone to get them. I know how frustrating it can be.

[Mariabonita]

Yes it was! I can’t reply from my versa as androids can 😒 quick replies
hope they work in this or I might have to buy me an Apple Watch

[Maesto1]

So in order to receive your texts on your Fitbit now you have to have the show preview option turned on in your iPhone settings. I have had a Fitbit for years and never had to have my messages show on my phone. 

[Maesto1]

I never had to have the preview texts option turned on until the previous update. And I don’t want to, you should fix the issue that was created by Fitbit. 

[Teje64]

Mine is working. I called Fitbit tech support directly and they walked me through all the steps necessary to get text notifications working.

Sent from my iPhone

[MarreFitbit]

Hi everyone! 

First and foremost, I would like to thank you for taking the time to provide feedback regarding your experiences with your Versa smartwatches and the notifications overall. I wanted to let you know that your voices have been heard and your feedback has been forwarded to our team. 

If you're still running into these issues, you can try the suggested steps listed in this help article before checking with our team:

If you have any questions or inquiries related to your warranty you can check this page. At this time, we'll be closing this thread as it has became off topic and more like a conversation. If you've already exhausted all the troubleshooting steps and you still need assistance, please open a new thread on the Versa smartwatches board and provide as many details related to the issue in your post so we could create a case on your behalf. Our support team will be glad to further assist you as soon as possible.