Versa 2 not receiving text messages

[hbkRN]

I have a Versa 2 and an iPhone X and cannot seem to get my text messages to my watch. All the settings are on to receive notifications on phone & watch. I had no issue with this and the blaze. Help please:)

Moderator edit: updated subject for clarity

[Velcrowhale]

Changed it to always. That’s the only way it works unfortunately.

Sent from my iPhone

[NAF819]

Glad you were able to get it to work!

[Rthompson31]

I’ve been trying to fix this on mine all day and this is what fixed it! Thank you! 

[NAF819]

Glad to help!

[NikkiLynn46]

Hw do I receive calls and texts? Returning mine, and the 2 others if I don't receive a response.

[NAF819]

Hi.  Did you pair your versa to your Bluetooth in your phone?  That’s how your Fitbit will show calls.  Make sure you go to Settings and select  Notifications.  Scroll down to select the Message app.  Look to see if it’s showing Always or When Unlocked for (Options) Show Previews.  Text messages will come through when one of those options are selected.

[ArneLanckriet1]

Did this too but didn't work for me

[ArneLanckriet1]

I get this message everytime. It says that I have to restart my phone and that the notifications are off but they are on. 

 

[ArneLanckriet1]

Where does it say show preview? 

[Lmc01]

iPhone 8 Plus and just text messages 

[Rich_Laue]

Do you have preview enabled? I think the setting is in the notification center. 

[Levi626]

Worked perfectly. Almost gave up but this helped as we did everything else.

go to notifications and then scroll down to messages then down to notification previews and bang boom worked 

[CorsoMom]

I finally started receiving text messages by going into the Fitbit App>Click on the image in the upper left screen>Under Devices click Versa 2>scroll down and click on Notifications>Click on Text Messages>if your phone is anything like mine, there are several types of text messaging apps. Pick your Messenger source and make sure its ON. The previous default was an inactive messenger and so when I would turn it on, I received a similar message.

[bethphillips]

Tried all of these solutions and I’m still not getting text messages. I get phone calls and notifications. Any idea what else to do?

[seh1981]

Have spent hours trying to get to the bottom of this!! I did the online chat and after about an hour they finally came out and said that they knew it was an issue and maybe an update in the future would resolve it. I still am unable to get text messages on my Versa 2. I have an IOS 7+.

Thank you

Moderator edit: personal info removed

[SantiagoArdila]

I was having issues as well, even after following all the steps. Only to realize. That the ‘Do not Disturb’ was on.

I think this silly step, might be overlooked by people. I did follow all the steps, including restarting both the Versa and IPhone, spent multiple hours trying all only to realize The do not disturb was on. To turn it off simply access the quick settings on the Versa 2 and select it off. 

[Mamamurt]

Yes, this was extremely frustrating! I finally returned it and bought a Samsung Galaxy Active 2 and I am MUCH happier! Also, this watch doesn'tcount typing as steps like Versa does. 👍



Sent from my T-Mobile 4G LTE Device

[Jholt7379]

in the settings on your phone for text messages - show previews must be always to get the notifications on Versa 2 and using iPhone 11

[Lmc01]

Yes set to always


Sent from my iPhone

[Lmc01]

Yes, set to always