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Versa 2 not receiving text notifications - Motorola Z2 Force

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‎01-22-2021 08:51 - last edited on ‎01-22-2021 18:05 by Fitbit Moderator

‎01-22-2021 08:51 - last edited on ‎01-22-2021 18:05 by Fitbit Moderator

I'm just checking to see if anyone knows of a process where I can get texts to show on my MOTO Z2 Force.  I get phone calls and my FB is working well with my Alexa and Ring cameras/devices.

 

My phone is not on the list, either are any of my cards or banks, may just be out of luck. I could get texts on my little $23 Chinese FitTracker, couldn't read them but..  Just a shot in the dark...

 

Moderator Edit: Clarified subject

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‎01-22-2021 18:05

‎01-22-2021 18:05

Hi @Tommy_Niner, welcome to the Community Forums.

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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‎01-23-2021 07:12

In response to RicardoFitbit

‎01-23-2021 07:12

Hi Ricardo,

 

I've tried to troubleshoot myself and then with two Fitbit techs.  I found out from the second tech that my phone is not on the list of tested phones so I was hoping someone my have the same phone and/or had found a way to help me get text notifications. The tech offered; perhaps you can try changing equipment, phone or FB device which I'm not going to do.

 

It's disappointing, but I may be just out of luck.  

 

9

 

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‎01-25-2021 18:57

In response to Tommy_Niner

‎01-25-2021 18:57

Your reply is appreciated @Tommy_Niner.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Unfortunately, I don't have access to the information they provided to assist you accordingly.

 

Let me know if you have any additional questions, I'll be around.

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