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Versa 2 not receiving text notifications - Won't pair

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‎12-22-2020 14:42 - last edited on ‎12-22-2020 17:03 by Fitbit Moderator

‎12-22-2020 14:42 - last edited on ‎12-22-2020 17:03 by Fitbit Moderator

I chatted with Fitbit support trying to get help about not getting text messages.  After working with Dan my device will not even pair with my Samsung 8 (Android version 9) phone.  Not only did I not get help I can't even use Bluetooth now to get phone call notifications.  No help at all

 

Moderator Edit: Clarified subject

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‎12-22-2020 17:02

‎12-22-2020 17:02

Hi @chilit, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps with our Customer Support team before posting over here, I understand how frustrating this matter can be for you. Since you already received assistance from them, I recommend you to contact them back if further further assistance is needed or if you have any additional questions about the outcome of your case. As it turns out, I don't have access to the information they provided to assist you accordingly.

 

I'll be here if you need anything else.

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