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Versa 2 not recording active zone minutes

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‎08-22-2021 17:49 - last edited on ‎08-23-2021 04:48 by Fitbit Moderator

‎08-22-2021 17:49 - last edited on ‎08-23-2021 04:48 by Fitbit Moderator

You originally posted this in 2016. I just bought a Versa 2 and now have no active minutes. No matter what, it doesn't record any. This watch is going back and I'll switch to my original Versa Lite which does record active minutes and has been pretty reliable. I'm sick of horsing around with updates that don't work and require a series of steps to resolve. I'll be researching different brands in the future.

 

 

Moderator edit: subject for clarity/label 

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‎08-23-2021 04:47 - last edited on ‎02-21-2024 07:36 by Fitbit Moderator

‎08-23-2021 04:47 - last edited on ‎02-21-2024 07:36 by Fitbit Moderator

Hello @Trulymix. Nice to see you around. 

I'm very sorry for the experience and thank you very much for the detailed information and for taking the time to provide your feedback. I'd like to let you know that your Versa 2 should record active zone minutes and not active minutes, nevertheless, I'd like to let you know that if restarting your Versa 2 didn't work, my best recommendation is that you please contact our Support Team for further assistance. Note that you can get in touch with them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized. 

Wilson M. | Community Moderator, Fitbit.
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‎08-23-2021 09:14

‎08-23-2021 09:14

I'm having the same problem. I've just bought my versa 2 and it prompted me for an update. I've just been for a walk and it's showing that my heart rate was in the fat burn zone range, but according to the active zone minutes I was "below range" so I have earned 0 active zone minutes. Really discouraging for someone who is trying to be more active. 

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