Versa 2 not recording heart rate, sleep and exercise

[Hcr1570]

I have reset my watch twice, it is not recording my sleep, heart rate not my exercise, it’s been like it for a few weeks, any help in how to sort it? 

[Howliston]

I have been on at fitbit all week as itsvnot tracking data , they yold me issues their side  lol

[Tval]

I’ve been having issues since Oct also. Steps are wrong, no readiness score since Oct 24, sleep is wrong- so frustrating!

Moderator edit: format. 

[Howliston]

I have been reporting it all to customer service, who told me there are problem their end , now they saying , they had no reports on the versa 2 having any problems, lol , they keep saying they will email me a way to sort this out , but still not trabking any data on my app.. they told me my warranty run out , so the email again with a way to sort it but still wait .. not happy along with many other fitbit users

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[SunsetRunner]

I have the same.issue. I was on chat about a separate issue (button on watch not working), and advised to uninstall and reinstall the app, now the app won't even open!

So frustrating!

[Hcr1570]

I’ve just been in my second conversation this week with Fitbit, I’m waiting for an out, you don’t spend over £200 on a watch that only lasts 26 months and then stops, blooming ridiculous to be honest, they seemed to be riddled with faults 

[Howliston]

I had to buy a new one , but fitbit offer 35% off , keep contacting them , so had to as need watch versa 4 now , see how that goes

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[Stv1951]

I found this on another thread from marre fitbit,  it worked for me.. Good luck 

"

I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.