Versa 2 not recording heart rate

[Teonn]

My Versa 2 is not picking up my heart rate. The lights on the back on the watch are not lighting up. I have restarted the watch and unpaired and paired it to my Pixel XL2. Is this a known issue? How can I get my watch to work properly?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Teonn, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it's not tracking your heart rate. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[Teonn]

Hello,
I tried the steps in the article as suggested. I also did a factory reset and my heart rate monitor is still not working. The LED light is not blinking. Can this watch be repaired or replaced by Fitbit?

Sent from Yahoo Mail on Android

[JuanJoFitbit]

Hi @Teonn, thank you for getting back and trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀