Versa 2 not registering active minutes or stairs

[sunrisenjb]

Have the bugs been removed from the Versa 2. If I had known it was this new, and that it doesn't track accurately, I wouldn't have purchased it.

[LiliyaFitbit]

Welcome to the Fitbit Community, @sunrisenjb. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing your concern about your Fitbit Versa 2 tracking your active minutes or stairs accurately. I totally understand how you are feeling. As you know, the active minutes are awarded when the activity you're doing or logging is more strenuous than regular walking. Also keep in mind that active minutes are only recorded for activities that last 10 minutes or longer. For more information about how the active minutes are calculated, please see this help article: What are active minutes? I recommend to restart your watch as described in this help article. This will refresh your device internally. 

Regarding your concern about stairs, your watch uses both an accelerometer and altimeter to track floors, and registers a floor when detecting continuous motion combined with an elevation gain of about 10 feet. Because the device looks for continuous motion, pausing when you go up a flight of stairs can cause the device to not count the floor. Your device may count less floors than you think it should for a variety of reasons. Not all flights are the same height or distance, so if the flight you climbed is less than 10 feet you may find that the device's floor count doesn't exactly match how many floors you climbed. Exposure to excess moisture can also cause result in fewer floors. 

For more information about accuracy of Fitbit devices, please check this help article: How accurate are Fitbit devices?

If you have any questions, feel free to let me know.

[sunrisenjb]

Yesterday the Versa registered my 30 minute treadclimber workout as 12
minutes. So if it does not log less than 15 minutes, how could that happen.
Today it logged it as 18 minutes. The ALTA HR was more accurate. I hope
they will be improving the software behind the Versa. It's very
disappointing. And sometimes it records accurately, so it's not that it
can't.
It looks nice, it's a shame it doesn't work better.

[LiliyaFitbit]

Hi @sunrisenjb, thank you for your reply. 

Thank you for providing the update on your Versa's tracking your active minutes. The active minutes are recorded for activities that last 10 minutes or longer. I understand your concern and appreciate your feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome. Be sure to keep your Fitbit device and app up-to-date since these updates provide feature enhancements and product improvements. 

Let me know if you have any questions.