Versa 2 not registering active minutes

[Cassafish]

I've been contacting customer services but all I seem to get is - restart your device... yeah these devices are quite expensive - I'd prefer for it to work relatively problem free when its brand spanking new and not have to restart it! 

My issue is active minutes, I had the Blaze before and my active minutes always showed up well as I work a lot and I'm out walking a lot. I'm noticing with the Versa 2 my active minutes has dropped quite dramatically! So was my Blaze not accurate or is the Versa 2 not picking up the way it should? It also doesn't seem to connect with the daily exercise goal, something that my Blaze had always done. If I had hit an exercise goal then my active minutes would usually be the same.

This may seem a little trivial but I really enjoyed what I had with the Blaze and feel a bit let down with the Versa 2. Also another annoying thing was that on the watch I would rack up activity minutes but on syncing to my phone it would go back to 0! Surely this isn't just happening to me?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @Cassafish.

I am sorry for the delay in respond, to hear about are you feeling and appreciate all the efforts in trying to fix this active minutes issue.

Since you already contacted support, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution about this.

In the meantime, let me know if you need anything else. 🙂

[Mattindt]

Hello, 

I went on a walk this evening and I hit 10k steps and my Fitbit buzzed etc., but when i went to sync, my versa 2 freaked out and went back to 9,200 steps and froze. I reset it and it started tracking my steps again but it isn’t advancing my active minutes. It looks like that’s maybe still stuck at 16mins. When I went walking for about 45 mins at the end of the day. Thoughts?