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Versa 2 not reporting swim length accurately

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‎03-24-2022 07:27 - last edited on ‎03-30-2022 18:55 by Fitbit Moderator

‎03-24-2022 07:27 - last edited on ‎03-30-2022 18:55 by Fitbit Moderator

In my most recent swim sessions (Monday and Wednesday), the data accumulated in the Exercise > Swim app on the band wasn't accurate. For example, yesterday I swam my usual distance of one mile, however the app reports 1,284 yards yesterday. That's far below the 1,650 that should be there. The band as worked normally until this week. I'm wondering whether something was changed on the platform that would cause these incorrect results. Thanks in advance for your assistance.

 

Moderator edit: updated subject for clarity

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‎03-30-2022 18:53

‎03-30-2022 18:53

Welcome to the Fitbit Community, @SunsetRunner.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

If you haven't done so, please restart your Watch by following these steps.

 

In addition, please make sure to have set the pool length for your Fitbit device. For instructions, please visit this article and open the menu "How do I set the pool length for my Fitbit device?".

 

Hope this helps.

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