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Versa 2 not responding after factory reset

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I did factory reset after clock started showing wring time. Now despite I downloaded fitbit again, did unpairing, watch is not recognizing or syncing 

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Welcome to the Fitbit Community, @Moondra. I'm sorry to hear your Versa 2 started showing the wrong time after factory reset. 

 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

 

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

 

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?

 

Hope this helps. 

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