Versa 2 not responding and stuck on Fitbit logo screen

[Sam1011]

My watch is completely broken, unresponsive, and is stuck on the start screen with a grey fitbit logo. I think it's recording data while it's stuck on that screen, but it's been like this for a few days. I am unable to do anything with it. 

Moderator edit: subject for clarity 

[Guy_]

Hi, try a restart of the watch with this procedure. How do I restart my Fitbit device? 

If it comes back to the same place of just logo, try syncing to see if it is responding with steps. If not try

• Remove your Versa from your Fitbit account and from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa  again.
• If there is no connection, restart your Versa .

help article: Why can't I set up my Fitbit device? 

[EllenOB]

Hello, 

I have tried all of that and now I can't add the Fitbit to the app, my Fitbit went completely dead over night, I tried to charge it but now nothing is happening! 😬😭