Versa 2 not showing data on the main screen

[pumpkinjen86]

I have a fitbit versa 2 and on my fitbit it says nan for hourly and undefined for steps  I tried everything from starting the app over again but nothing works what should I do? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @pumpkinjen86. Welcome to the Fitbit Community Forums. Thanks for bringing this to our attention, I appreciate you've taken the time to troubleshoot this issue before posting here and for the image attached. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[pumpkinjen86]

I have but they weren't able to help me they told me to reboot my fitbit and everything  but still no luck with it still says that on my phone and I tried  sinc it but nothing happening i don't know what to do? they said they would also email it to the other people. It still looks the same to me too.

[Enchante]

I'm having the exact same issue, has anyone helped you correct it? I can not afford to upgrade at this time.