Versa 2 not showing detailed information

[Cherylbaker]

For some unknown reason my Fitbit Versa to no longer shows the extended information for exercises or for my heart rate by sending information I mean the stuff will you swipe left and it's supposed to show you your activities or your heart rate information of your zones and stuff. I did a factory reset because it was not showing up and it is still not showing up any help is greatly appreciated

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Cherylbaker, it's nice to see another post from you here in the Community Forums, welcome back.

Thanks for bringing this to our attention and for the details that were shared in your post. Just to clarify, can you please let me know which steps you took to perform a factory reset on your Versa 2? Is your device not showing the Today tab (where you find a summarize of your daily stats including sleep, heart rate, etc)? More details will be appreciated.

Looking forward to your reply. 

[Cherylbaker · Accepted solution]

This am I decided to shut my phone off to try and resolve my problem.. not really expecting it to fix anything but ... ITS FIXED!!!!!!!! everything is back to showing what I would expect.  Now it did not record all my activity but will see if that resolves as new data is acquired.  

[RicardoFitbit]

Your update is appreciated @Cherylbaker.

I'm happy to know that your issue was solved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you. I'll be around if further assistance is needed.