Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 not showing heart rate graph on app

Replies are disabled for this topic. Start a new one or visit our Help Center.

I've had my new Versa2 for 3 days now. Ibpreviously had the Blaze. Since wearing the Versa2 all seems fine on the device. Everything including heart rate is being recorded.

 

On the app 

* I can see the heart rate on the device and app dashboard being updated live

* but no heart rate graphs since I got the Versa2

* No sleep scores since Versa2

* Only basic sleep data as not enough heart rate info

 

I've done a reboots of Versa2 and phone, on/off Bluetooth, resyncs. 

No graph data on Fitbit.com either.

 

Do I have a dud? Should I get it replaced?

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

@Boogle, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since the heart rate readings and graphs are not showing. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

I tried another reboot of the Versa2 and it seems to work now. However across the 3 days where it was not showing the graphs

 

Day 1 there is little HR  data but no graph

Day 2 no HR data at all and no graph

Day 3 little HR data but no graph.

 

It's weird that I did several reboots and it didn't work but now after another reboot it now works......

 

Best Answer
0 Votes

By the way you changed the subject but it's now inaccurate. Please update it so that it accurately represents the problem.

 

* The Versa  2 watch WAS recording and showing the HR as expected.

* It is  also showing the live HR in the app

However the HR WAS NOT  showing as a graph on app

Best Answer
0 Votes