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Versa 2 not showing my 7 stats

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‎02-03-2021 17:01 - last edited on ‎02-04-2021 03:09 by Fitbit Moderator

‎02-03-2021 17:01 - last edited on ‎02-04-2021 03:09 by Fitbit Moderator

Almost all of the trackers have disappeared from my Versa 2.  The only 2 left on my watch are a step counter and a heart rate monitor.  How do I get the rest of the trackers back.  I've tried selecting SETTINGS in the tracker but non of them are listed as options to turn on.  It was working perfectly well yesterday and I've only had it for less than 20 days.

 

 

Moderator Edit: Clarified subject

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‎02-04-2021 03:13 - edited ‎09-15-2023 10:21

‎02-04-2021 03:13 - edited ‎09-15-2023 10:21

Hi there @BMayea, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. 

Before anything else, I'd like you to make sure that your watch is still paired to your Fitbit account. To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your Versa 2 was mistakenly unpaired, please set it up again by following these steps How do I set up my Fitbit device?

Keep in mind that the stats you're missing on it will be there after your watch captures data, as it hasn't anything to show yet.

However, from the main screen of the Fitbit app, you can tap Discover and select the stats you would like to add:

 

15.jpg

 

For more information, please visit this article.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-04-2021 03:13 - edited ‎09-15-2023 10:21

‎02-04-2021 03:13 - edited ‎09-15-2023 10:21

Hi there @BMayea, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. 

Before anything else, I'd like you to make sure that your watch is still paired to your Fitbit account. To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your Versa 2 was mistakenly unpaired, please set it up again by following these steps How do I set up my Fitbit device?

Keep in mind that the stats you're missing on it will be there after your watch captures data, as it hasn't anything to show yet.

However, from the main screen of the Fitbit app, you can tap Discover and select the stats you would like to add:

 

15.jpg

 

For more information, please visit this article.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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