Versa 2 not showing my heart rate

[anthonyvernon1]

My Versa 2 stopped showing my heart rate and when it does show it stays at 90 and doesn’t change, I’ve restarted it many times already and it hasn’t fixed it. Please help

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello @anthonyvernon1, welcome to the Fitbit Community forums, I'll be glad to help you with this. 

Thank you for sharing this information about the problem you've been experiencing with your heart rate not showing on your watch or that is not being accurate and that you've tried a few troubleshooting steps. 

Before considering other options, please make sure to follow all the instructions in this article to improve the accuracy of heart rate information, this has been useful to other users who have experienced something similar. 

Please keep me posted. 

[dlopezuy]

I have a similar issue, no responses from support yet, I guess I'm a pariah or something.

https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-2-Heart-Rate-Not-Working/td-p/4543474

[DavideFitbit]

Hello @dlopezuy, sorry for the late response.  

Thank you for your feedback about the problem that you've been experiencing with the heart rate and confirming that you already tried the restart multiple times. I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Let me know if you have further questions.