Versa 2 not showing rates on watch

[Gemgem87]

Iv tried restarting the watch and re adding it on the app, it shows the rates are going through on the app correctly but just not showing on the watch screen. 

 

[Leelees10]

Mine also!  Only the day and time works everything else is at zero or a dash.

[JuanFitbit · Accepted solution]

@Gemgem87 @Leelees10 , A warm welcome to the Community ! Thank you for your messages and the picture attached. 

@Leelees10 , Do you see the heart rate on the Fitbit app after syncing?
Are the green LEDs blinking?
Have you tried restarting the Versa 2?

@Gemgem87 , As the measurements are transmitted to the Fitbit app, try changing the clock face to a one developed by Fitbit. How do I change the clock face on my Fitbit device?

[Gemgem87]

Thank you so much for your reply @JuanFitbit everything was working on the Fitbit app like the heart rate and everything and the watch has its blinking lights and syncing. I have tried your steps and simply changing the clock face has fixed it! Thank you so much. I hope this helps you @Leelees10 

[JuanFitbit]

@Gemgem87 , Thank you for your reply! I'm glad that the information was helpful and everything is working fine again. 
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