Versa 2 not showing the correct calories burned

[Suzanfit]

Why is my Fitbit versa 2 not giving me the correct calories burned while the elliptical shows my full workout of high intensity 45 min - Calories burned 890 -  Fitbit versa 2 only shows 299 Calories burned!! And the only way it will count my steps is , if my hands are not using the elliptical handles !! I'm ready to return this back

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Suzanfit, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance via chat to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Suzanfit]

Thank you for the reply,  yet I didn't get any instructions on how to this watch work's with the elliptical machine,  i can't use any other cardio machine other than the elliptical,  i just wish i knew this info before i purchased the versa 2, i like many features yet the most important thing is my exercises and correct calories burned,  there's no way i only burned of 300 in 45 intense minutes, im sure it way way more , this confuses my calorie intake & burned .