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Versa 2 not showing zone minutes

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‎03-01-2023 09:15

‎03-01-2023 09:15

I can’t figure out how to view my Zone Minutes on my Fitbit app or my watch. My active minutes are showing, but not specifically the Zone minutes. I’m not sure how to fix this, my app is updated and my Fitbit is brand new. 

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‎03-01-2023 09:18

‎03-01-2023 09:18

@MessyJessy11 The Versa 2 comes with active minutes. You have to wait a few days for a firmware update to get zone minutes. 

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‎03-01-2023 09:18

‎03-01-2023 09:18

@MessyJessy11 The Versa 2 comes with active minutes. You have to wait a few days for a firmware update to get zone minutes. 

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‎03-01-2023 10:49

‎03-01-2023 10:49

Hello @MessyJessy11 and welcome to the Community.  @MarkMM is correct.  Your new Versa 2 has the firmware from when it was manufactured.  Active zone minutes were added in a firmware update.  Just be patient.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎03-02-2023 13:59

In response to LZeeW

‎03-02-2023 13:59

@MarkMM, @LZeeW, Thank you guys for your help.

 

Welcome @MessyJessy11, to the Fitbit Community. Thanks for the details you provide about the issue with your Versa 2. 

 

Please check if you are missing any Firmware update for your Versa 2 by following the instructions here.

 

Please keep in mind that you may need to get the app running in the background and we recommend you to sync the device on your app at least once or twice a day.

 

 

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