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Versa 2 not starting after factory reset

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‎07-25-2020 23:36 - last edited on ‎07-26-2020 21:11 by Fitbit Moderator

‎07-25-2020 23:36 - last edited on ‎07-26-2020 21:11 by Fitbit Moderator

my fitbit versa 2 is not starting after i fectoryreset and i have purchase you product yesterday

 

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‎07-26-2020 21:11 - last edited on ‎07-15-2025 07:09 by Fitbit Moderator

‎07-26-2020 21:11 - last edited on ‎07-15-2025 07:09 by Fitbit Moderator

Hi @sakariya6671, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this and because your Versa 2 is brand new, can you please let me know why did you try our factory reset procedure? Can you please share which steps you tried to factory reset it? In the meantime I receive your answers, please check: Why isn't my battery charging on my Fitbit device? and let me know if the issue persists.

Looking forward to your reply. 

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1 REPLY 1

‎07-26-2020 21:11 - last edited on ‎07-15-2025 07:09 by Fitbit Moderator

‎07-26-2020 21:11 - last edited on ‎07-15-2025 07:09 by Fitbit Moderator

Hi @sakariya6671, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this and because your Versa 2 is brand new, can you please let me know why did you try our factory reset procedure? Can you please share which steps you tried to factory reset it? In the meantime I receive your answers, please check: Why isn't my battery charging on my Fitbit device? and let me know if the issue persists.

Looking forward to your reply. 

Best Answer