Versa 2 not switching on and shows pixelated screen after restart

[RosscoeMCN]

Hi, does anybody have any idea on how to get their versa 2 back working if;

the screen is constantly black?

press and holding the home button makes the screen go into a kinda of burnt pixel mode?

it’s fully charged and synced to my phone but has shown nothing on the screen for the last 24hs.

I have tried to reset it but it’s only vibrating once and then does nothing. 

this is the first issue I have had with my watch.

thanks

R

Moderator edit: subject for clarity 

[jenw92]

I woke up to my fitbit doing this too. not sure how to fix it yet.

[LiliyaFitbit]

Welcome to the Fitbit Community, @RosscoeMCN and @jenw92.

@RosscoeMCN Thanks for the details shared in your post and for already trying to resolve the issue. I recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? 

@jenw92 I am sorry that you are going through the same situation. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

[RosscoeMCN]

Hi folks, my versa 2 touch screen seems to be dead. Full time, step and heart rate functions on the main screen working but I can not longer access and of the app, timer etc.

When pressing the home button the undoing screen doesn’t even come on.

any help?

cheers

[Odyssey13]

@RosscoeMCN  did you try the suggestions posted above?

[RosscoeMCN]

Hi @LiliyaFitbit @thank you for the message. I have tried both and to no avail. 😕

[RosscoeMCN]

Yes @Odyssey13 not great 

[LiliyaFitbit]

Thank you for your reply, @RosscoeMCN. It's nice to see you around and thank you for your support, @Odyssey13.

@RosscoeMCN I am sorry to hear the issue persists, thank you for your efforts and the additional details. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.