Versa 2 not synching with my new iPhone XR

[Puffin2014]

I bought a new iPhone XR yesterday and my Fitbit Versa 2 is not synching. What do I need to do? Do I need to remove my Versa 2 from my iPhone SE?

[JuanJoFitbit]

@Puffin2014, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa 2 since it's not syncing with your iPhone XR.

I'd like you to try the troubleshooting steps that are listed in this help article in order to fix this issue. After this, monitor your watch and see if it syncs properly.

Keep me posted on the outcome.

[Puffin2014]

I'm driving home today so won't be able to continue until later today. Also, I see I have a Versa instead of a Versa 2.

[Puffin2014]

Since I have a new phone, I removed my device from the Fitbit App, and then went through the steps to Set Up a Device. My Versa is 100% charged and is setting in the charging base right beside my phone. My phone searches for the Versa but can't find it. I tried restarting my watch by pressing the left and lower right buttons. I tried turning off Bluetooth on my phone and turning it on again. Same results, searching but not finding my Versa.

[RainaEvink]

I am having the same issue on android.

[Puffin2014]

I found my problem - I still had Bluetooth turned on in my old iPhone. When I turned that off, my new phone was then able to find my Fitbit Versa and they synched.

[RainaEvink]

After a lengthy discussion with tech support, Fitbit acknowledged that I had a defective fitbit and is sending me a replacement.

[kathemac53]

Do you also have an iPad that your Versa is linked to? You can’t link to both. Drop the Fitbit off your iPad and you will be able to synchronize to your phone. This is what Apple support told me to do.

[JuanJoFitbit]

@kathemac53 Welcome to our Fitbit Community. Thank you for sharing the steps that helped you to get the issue resolved. I'm pretty sure that this will help other users that experience the same issue.

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀