Versa 2 not syncing - been through all the online guides

[Danselot]

Hi all.

Versa 2 has been out of battery since November 24th 2022. Charged it up today because I finally found the wire. However, it won't sync. The date was showing as 24th November at about 4am, which I assume is when it ran out of charge.

The app is now acting like my watch is off, when it's active and has a charge. When it was still paired in the app, it was showing the watch as dead, and every resync attempt just threw up a failure.

I have:

• Restarted the watch (7-8 times)
• Tried to update the watch via PC (won't register)
• Gone into the watch, swiped down and held as advised (didn't work)
• Unpaired from bluetooth
• Tried to re-pair to bluetooth (won't register)
• Unpaired from FitBit app
• Tried to re-pair to the app (won't register)
• Factory reset the watch and re-pair to the app (won't register)
• Ensured the bluetooth, location, and other permissions listed on all the help guides are active (they are)

I am now left with a factory reset watch just telling me to 'download the FitBit app!!' and a FitBit app that seems incapable of registering the existence of my watch.

Any advice would be appreciated before I just bin the stupid thing and make the switch to another brand.

[Danselot]

Apologies, I also uninstalled and reinstalled the app too. Still nothing.

[Danselot]

I have also turned my phone on and off again after doing all of the above.

[Jah31017]

The exact same thing has happened to me this morning. I've also done everything you have.......out of ideas! So annoying 🙄 

[Danselot · Accepted solution]

Hi Jah!

I just accidentally found an answer! And I found it buried on another thread (no help from FitBit as per usual lol). Make sure to turn off all bluetooth devices in the area - my Versa 2 was connecting automatically to my computer, despite the two having never been linked or notifying me that it had been linked! It connected the second I turned my computer's bluetooth off, and is currently going through a load of updates.

Edit: Yep, all updated/connected/and resolved! Gonna mark myself as best answer just so others can find it 🙂

So anything with bluetooth capability (which is a lot these days...) turn it off! Might be your watch is connecting to the TV or fridge lol.

[Jah31017]

Thank you so much! I'll try that as soon as I get home 🤞🏽

[Jah31017]

It worked! Thank you so much 🙂

[Danselot]

Yay I'm so glad it did ❤️ you're welcome 😊