Versa 2 not syncing to IPhone 11

[JaxNZ]

So after the firmware update, my Versa loses time and won’t sync automatically. When forced to sync, it either takes over 10 mins or won’t sync at all. I have done all the rest options but nothing has fixed it. Help please

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @JaxNZ. 

Thank you for sharing this information about the trouble you've been experiencing with your Versa 2 watch. 

The time on the watch should be updated by syncing your data. I understand that you already tried a few troubleshooting steps. before considering other options, could you please confirm if you're referring to all the steps listed here to resolve syncing problems?

In addition, please make sure the Fitbit app updated to the latest version available. 

Please keep me posted. 

[JaxNZ]

@DavideFitbit @Yes I have reset it as per the instructions. It appears that the Versa has lost the ability to connect to Wifi? And it’s not my wifi as other devices have the ability to connect.

[DavideFitbit · Accepted solution]

@JaxNZ thank you for your reply and confirming that you already tried all the steps suggested earlier. 

The activity that is recorded daily by your watch is sync to your account through Bluetooth, but if you're also referring to the Wi-Fi connection, please let me know if you've checked all the requirements and troubleshooting steps listed in this article. 

But if you are specifically referring to the syncing process, please let me know so I can go ahead and send your information to the Customer Support team for further assistance. 

Keep me posted. 

[JaxNZ]

@DavideFitbit It does appear to be a syncing problem. I have gone through the information provided on other posts about syncing and also the guides. 

[DavideFitbit]

@JaxNZ thank you for your response. I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Have a great day! 

[stacejur]

I have also been having this exact same issue! Please help! 

[DavideFitbit]

Welcome to the Community forums @stacejur. 

Thank you for confirming that you've been experiencing the same inconvenience with your Versa watch. 

Could you please confirm if you already tried all the steps mentioned here earlier to resolve syncing problems?  

In addition, please let me know if you've been using a compatible device to sync your data. You can find the complete list of devices here. 

Please keep me posted.