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Versa 2 not syncing to my iPhone 7

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‎10-31-2020 08:08 - last edited on ‎10-31-2020 10:27 by Fitbit Moderator

‎10-31-2020 08:08 - last edited on ‎10-31-2020 10:27 by Fitbit Moderator

My versa 2 has not synced since 10.23.20. Over a week. I have followed all the troubleshooting tips without success. (Forcing the app to close, restarting my Versa 2, force shut down of my iPhone 7, discounting Bluetooth and reconnecting—even Fitbit has asked to pair them again with no change). 
If I utilize the “exercise” function for my workout, it records on the watch, but that isn’t transferred to the app, and that information is lost. My daily steps are on my watch (I can look back over the week) but that doesn’t get to my app. 
I just had an iOS update, so I hoped that would fix any glitch, but no. 
The time on my watch no longer coordinates with my phone. Also my Versa 2 battery is running down rapidly. I charge my Fitbit daily while I shower, so the battery rarely goes below 75%. I haven’t charged it today, but it’s down to 48%. 
Please help! 

 

Moderator Edit: Clarified subject

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‎10-31-2020 10:30 - edited ‎03-06-2024 05:02

‎10-31-2020 10:30 - edited ‎03-06-2024 05:02

Hi there @Lnernst, welcome to the Community Forums. I'm sorry to hear about the syncing difficulties you've been having between your Versa 2 and iPhone 7, I understand where your concern is coming from and how you must be feeling.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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‎10-31-2020 12:46

In response to MarreFitbit

‎10-31-2020 12:46

Thank you. It seems to be working better now after trying again the suggestions. It has been intermittently syncing and not. I’m hoping it’s all good now.
RIF

Sent from my iPad
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‎11-03-2020 13:02

In response to RIF

‎11-03-2020 13:02

My Fitbit continues not to sync, and now my watch isn’t keeping time. 
I have shut down my phone, closed the Fitbit app, disconnected from Bluetooth, deleted the Fitbit app, and nothing has made any changes. 

Please advise how to proceed. 

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