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Versa 2 not tracking GPS distance accurately

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‎04-02-2021 17:56 - last edited on ‎04-03-2021 05:20 by Fitbit Moderator

‎04-02-2021 17:56 - last edited on ‎04-03-2021 05:20 by Fitbit Moderator

I completed a 5km running event today however my Versa 2 registered 3.95km. Can anyone advise why this would be the case as I know the event was 5km exactly. 

 

 

Moderator Edit: Clarified subject

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‎04-03-2021 05:24 - edited ‎04-05-2024 13:09

‎04-03-2021 05:24 - edited ‎04-05-2024 13:09

Hi there, @lshakey. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Please note Fitbit Versa 2 uses the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see: How do I use GPS on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-03-2021 05:24 - edited ‎04-05-2024 13:09

‎04-03-2021 05:24 - edited ‎04-05-2024 13:09

Hi there, @lshakey. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Please note Fitbit Versa 2 uses the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see: How do I use GPS on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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