Versa 2 not tracking GPS distance accurately

[LouiseB32]

I only purchased versa 2 four months ago, it was tracking distance accurately only until this week..

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @LouiseB32, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't tracking your GPS distance accurately, I understand how you must be feeling since your watch is four months old. Thanks for the details shared in your post, I'll be glad to help you.

Fitbit devices use the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see: Can I change my stride length in my Fitbit account?

For more information about GPS, see: How do I use GPS on my Fitbit device?

Let me know how it goes. 

[ASK500]

My Versa is way out too - says 0.21km

but then gives me the split time for a 5km run.