Versa 2 not tracking GPS distance accurately

[JLMar]

My Versa 2, when exercising under "walk or run" is showing incorrect distance and google view.  I do this same loop all the time, so I know the distance.  It is about one mile off.  Also, instead of it showing the loop that I do, it shows a straight line.

Any ideas?

Thanks.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JLMar. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand where your concern is coming from. 

Please note Fitbit Versa 2 uses the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see: How do I use GPS on my Fitbit device?

Hope that helps. 

[JLMar]

Thanks.  And I can understand if I was a new fitbit user.  However, I have had it now for about 19 months.  I do this loop 3-4 times a week.  And it always shows it as a loop when I check exercise on my phone.  And I know the distance of this loop.  But as I mentioned, it is about one mile off.  Visually on my phone, it does not show a loop, but a straight line.

Thanks

Janet

[MarreFitbit]

@JLMar Totally understand where you're coming from. 

I've seen that you tried to reach out to our Support Team, but your chat got disconnected. However, in this case my the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

We hope your issue is solved soon.