Versa 2 not tracking Sleep Stages

[RonaldM]

Just trying to get my Sleep Stages working again since I haven't seen them for weeks now. I only see regular sleep stats and no breathing rate on my dashboard.

I have tried my left and right wrist and several places, tight and not so tight. A reset didn't work and my phone (OnePlus 7 pro) is compatible. I am out of options and would love to hear what could possibly fix this. 

My sleep stats regularly looks like this, 'a near death experience'.. 

 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @RonaldM, it's great to see you in our Fitbit Community. Regarding the sleep stages recording issues that your Versa 2 has experienced, I appreciate the screenshots and the time spent trying to get this issue resolved before contacting our forums.

I'd like you to restart your Versa 2 as described in this help article. After this, check out this help page, which explains how the sleep stages are tracked and registered.

Keep me posted on the outcome.

[RonaldM]

@JuanJoFitbit thank you for the quick response. I already tried resetting my Versa 2 while troubleshooting. But I of course tried it again without any luck. 

[Pauls58]

I have the same problem except my sleep tracker isn't showing at all.  Not avaiable as choice in settings.

[RonaldM]

The strange thing is I have had sleep stages almost every day until July. From then it started to disappear until not at all now. My weight didn't change and my wrists didn't change either. No idea what can cause this change.