Versa 2 not tracking anything but steps

[mystikamr]

my versa 2 just stopped tracking my heart rate and sleep as of January 6th. I've cleaned it reset it let the battery die then fully charge it and nothing. I still get my texts and emails and it tracks my steps and that's it. Should I assume it's done working. I pay for Fitbit premium and theirs absolutely no reason to if it's not tracking anything but my steps. Please help!

[JohnnyRow]

[mystikamr]

I can't even get to these settings. Where do I go to get to this?

[RichardDL]

I can’t seem to find that either and I’m having the same issue.

[JohnnyRow]

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@mystikamr wrote:

I can't even get to these settings. Where do I go to get to this?

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Sorry for being so brief; I was just on my way to bed.

I wondered if 'Heart Rate' is turned off in you 'Settings'.  From main clock face, scroll right (swipe left) through apps; one of them will be Settings; tap that and scroll down to 'Heart Rate'.

[RichardDL]

Yes I tried that.  It’s not registering my heart rate or sleep.  It seems to be a common thread with some on this forum that their Versa stopped tracking sleep and heat rate around the beginning of January.  I wonder if Fitbit updated something that messed things up?  I am kind of disappointed if this isn’t the case as I have had a couple of Fitbits that have mysteriously stopped working.

[JohnnyRow]

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@RichardDL wrote:

Yes I tried that.  It’s not registering my heart rate or sleep.  It seems to be a common thread with some on this forum that their Versa stopped tracking sleep and heat rate around the beginning of January.  I wonder if Fitbit updated something that messed things up?  I am kind of disappointed if this isn’t the case as I have had a couple of Fitbits that have mysteriously stopped working.

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First you said you can't find that, then you say you already tried it.  Pardon me for wondering how you already tried something that you can't find.

[Baston]

Mine recently quit too. I tried all the troubleshooting tips and was talking with fitbit help whom had me go through everything again as well.  I then got disconnected. The green light on the back of mine isn't working.  

[RichardDL]

You’re right, the lights aren’t working at all too.🤦‍:female_sign:

[RichardDL]

I ended up finding it the trying it.