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Versa 2 not tracking exercise and heart rate correctly

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‎11-06-2020 00:24

‎11-06-2020 00:24

Hi , 

My versa 2 is not tracking my heart rate and calories burnt correctly when I set exercise to weights or workout. After doing 10 pushups and weights exercises it still says my heart rate is below zone and shows me I have burnt 10 calories or so which is not at all possible. I have compared versa 2 and apple watch separately and they both used to show same heart rate some time back. But now versa 2 shows very low heart rate when I know that it's not true rate at all.

 

Couple of months back both versa 2 and apple watch used to show same calories burnt after an workout. But now versa 2 shows an difference of 100 to 150 calories less. Which is redicuolus and demotivating. 

 

Please don't ask me to restart the device or clear the data etc. Because I have tried them all and nothing makes a difference. 

 

Fix the issue asap

 

Swathi

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4 REPLIES 4

‎11-09-2020 15:34

‎11-09-2020 15:34

Yep...I have the exact same issue. Fitbit even replaced my device and nothing has worked so far. Their previous version of software did not show this problem. However the latest version 35.71.6.19 seem to have this.

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‎11-10-2020 00:56

In response to JPhoto

‎11-10-2020 00:56

Thank you for your response. Is there any way to revert the version back to older version? I am not quite sure how long fitbit would take to fix this issue. It's frustrating. 

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‎11-16-2020 14:24

‎11-16-2020 14:24

I have the exact same problem too and it is so demotivating when you know you've worked so hard. If I had an iPhone I would change for a apple watch 

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‎11-16-2020 14:25

In response to gswathi

‎11-16-2020 14:25

I would like to revert back to. Not sure you can though.

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