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Versa 2 not tracking exercise and heart rate correctly

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‎01-02-2021 14:34

‎01-02-2021 14:34

Hello,

My Versa 2 has not been syncing my heart rate/calories correctly while exercising since the last FitBit update. Is there a way to resolve this? This is really disappointing and a huge annoyance. I have already restarted and reset my factory settings and have ensured placement of my watch on my wrist. Please advise.

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‎01-02-2021 15:08

‎01-02-2021 15:08

No answer but I have been getting completely inconsistent calorie reports. Pretty consistent runs will report as 21 cal/min one run and 2 cal/min the next time. A typical run is 8-9 calories per min. Super annoying!

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‎01-02-2021 15:12

In response to Carole863

‎01-02-2021 15:12

And I figured it out. For some reason my weight changed in the app 11lbs today vs 385lbs the other week but my true weight is 150lb! That should fix it!

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