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Versa 2 not tracking heart rate accurately

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‎04-16-2020 14:53 - last edited on ‎04-30-2020 04:26 by Fitbit Moderator

‎04-16-2020 14:53 - last edited on ‎04-30-2020 04:26 by Fitbit Moderator

Hey all. 

I brought a versa 2 at the start if April and had problems with the heart rate from the start. It would just randomly stop reading a heart rate, sometimes staying off for several hours before starting again. After a few weeks of trying all the troubleshooting I returned to where i brought it for a new one. That was two days ago and the new one is doing exactly the same thing!! I'm starting to get really fustrated as the heart rate is linked to most of the key features. Is this something other people have encountered or am I just really unlucky? Or am I possibly doing something wrong? Any help would be greatly appreciated!

 

 

Moderator edit: updated subject for clarity

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‎04-30-2020 04:25

‎04-30-2020 04:25

Hi @Tantan55, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'm sorry to hear about the heart rate tracking issues that your Versa 2 is experiencing.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

See you around.

JuanJo | Community Moderator

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