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Versa 2 not tracking heart rate correctly

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‎01-19-2021 07:53 - last edited on ‎01-20-2021 16:02 by

‎01-19-2021 07:53 - last edited on ‎01-20-2021 16:02 by

The last couple of days my versa 2 heartrate tracker hasn’t been working correctly. My heartrate isn’t getting tracked correctly and I’m unsure why? When I’m working out it’s stopped tracking my heartrate and when I go back at the end of my workout on the app, my heartrate is all patchy like it hasn’t sank all the way through? 

 

 

Moderator edit: subject for clarity 

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‎01-20-2021 16:02 - edited ‎01-20-2021 16:05

‎01-20-2021 16:02 - edited ‎01-20-2021 16:05

Welcome to the Fitbit Community, @KeeleighRae.

 

Thank you for sharing the details of the issue you’re experiencing. As with all heart-rate tracking technology, accuracy is affected by personal physiology, device location on your arm, and type of movement. Please follow our tips to improve the accuracy of a heart-rate reading in this help article:  I also recommend restarting your watch: How do I restart my Fitbit device? 

 

I could see that you contacted our Support team regarding this issue. Thank you for your time and efforts.

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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