Versa 2 not tracking heart rate or distance since the new update

[PT_305]

I updated my Versa 2 on Monday and it was probably the biggest mistake I made. Since the update, my Versa is all over the place with regards to heart rate and distance ran. I just started a 21 day fitness challenge so these stats are really important for me as I have to share them with my coach and group and I am at my wits end at the moment. Since the update, heart rate is barely stable, jumps around and apparently during my boot camps session, I am spending 50% of the time in below zones. I did a 6k run yesterday but according to my Versa, I did 3.8km! Thankfully I used another app and managed to submit my data to my challenge group but it annoyed the hell out of me! My watch is just over a month old and I have tried all the tips Fitbit has suggested to other users with similar problems so please don't ask me to reboot/reset etc. I really need Fitbit to resolve this or my whole challenge will be stressful and a waste of time. Someone please help!

[LiliyaFitbit]

Hi @PT_305, it's nice to see you again in our Community Forums. 

I am sorry to hear about the frustration this situation has caused. Thanks for the details shared in your post and for already trying to resolve this. Upon checking with our Support team, I was told that you have already contacted them. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

See you around.

[Ldice]

I so regret updating my Fitbit with this latest update 😞 

[PT_305]

Thank you for your message. Your support team is fab but the issue is still not resolved and it’s annoying the hell out of me. I’ll be contacting them on Monday for refund as I am totally fed up with my versa which I have only had for 6 weeks. 

[PT_305]

Tell me about it 😞

[PT_305]

And here’s the proof - versa 2 says I walked 5.1km, Strava says 5.6km, also started Strava 2 mins later than Fitbit. I don’t have Strava app synced with my versa and done get me started on heart rate......