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Versa 2 not tracking heart rate

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‎09-14-2020 12:45 - last edited on ‎09-18-2020 18:51 by Fitbit Moderator

‎09-14-2020 12:45 - last edited on ‎09-18-2020 18:51 by Fitbit Moderator

A few days ago my Versa 2 stopped tracking my heart rate out of the blue. It is only 9 months old!

 

I have tried almost everything to solve the problem, including cleaning the watch, switching heart rate tracking on and off, resetting the device, doing a hard reset and even factory resetting my device and starting from scratch. Nothing has worked. 

 

I am at a loss as to what to do now, 

any suggestions? 

 

Moderator Edit: Clarified subject

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‎09-18-2020 18:50

‎09-18-2020 18:50

Hi @NadineSmith7, welcome to the Fitbit Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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