help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 not tracking heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2021 15:33 - last edited on ‎01-24-2021 20:12 by Fitbit Moderator

‎01-24-2021 15:33 - last edited on ‎01-24-2021 20:12 by Fitbit Moderator

Noticed this weekend the heart rate just freezes on a number l, I’ve reset it and updated but still is not working. It’s one year old and just gone the warranty. Typical 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-24-2021 20:12

‎01-24-2021 20:12

Hi @90Steph, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Fitbit device.

 

Looking forward to your reply. Let me know if you have any additional questions.

Best Answer
0 Votes