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Versa 2 not tracking heart rate

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‎02-19-2021 11:06 - last edited on ‎02-19-2021 15:45 by Fitbit Moderator

‎02-19-2021 11:06 - last edited on ‎02-19-2021 15:45 by Fitbit Moderator

Versa 2 HR not tracking. HR stuck on one number or not tracking at all since that latest update. Anyone know how to fix it?

 

Moderator Edit: Clarified subject

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‎02-19-2021 12:03

‎02-19-2021 12:03

Fitbit won’t admit the issue. The latest firmware corrupted many functions, including HR functions. 

There is no timetable for a fix — that would require a new update. 

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‎02-19-2021 15:46

In response to MikePC

‎02-19-2021 15:46

Hi @CFeeser, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know if the heart rate sensors of your device are still flashing? Or are they completely unresponsive? Did you experience this situation in the past or is it the first time? To fix this heart rate tracking issue, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps that are specified there. Please let me know if the issue persists.

 

Looking forward to your reply. Let me know if you have any additional questions.

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