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Versa 2 not tracking heart rate

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‎03-23-2021 09:02 - last edited on ‎03-25-2021 17:05 by

‎03-23-2021 09:02 - last edited on ‎03-25-2021 17:05 by

I have followed all of the steps, including restarting the device and doing a factory reset and my heart rate is still not being monitored. 

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎03-23-2021 10:12

‎03-23-2021 10:12

Does this affect your sleep monitoring? My heart rate is counted but it is wrong 

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‎03-25-2021 17:05

In response to MindyB65

‎03-25-2021 17:05

Welcome to the Fitbit Community, @G.Mercurio @MindyB65.

 

@G.Mercurio Thanks for the details shared in your post and for already trying to resolve the issue. You can confirm our troubleshooting tips at What factors can affect my heart-rate reading on my Fitbit device? If the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

@MindyB65 I appreciate your participation in the Forums and sharing the details of the issue with your watch. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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