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Versa 2 not tracking heart rate

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‎06-26-2022 08:10

‎06-26-2022 08:10

I have followed instructions posted but still have the issue. Plus my phone/text notifications stop working too.  
 I see many have the same complaints.  Has anyone gotten a solution to this? Its only been a year and shouldn’t be having these issues. If I can’t get it resolved does anyone have another brand that they recommend? Thx!

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‎06-26-2022 13:14

‎06-26-2022 13:14

I had the same issue and followed all the instructions. Contacted the help centre and was told to follow all the re start instructions that are online. My Fitbit is still not working - has no light showing on the back so no heart or sleep data and will not update steps or calories so basically not working. Help centre emailed and offered me 35% off a new Fitbit despite mine being just 18 months old. Not very happy. 

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‎06-26-2022 13:37

In response to SunsetRunner

‎06-26-2022 13:37

That’s ridiculous! Guess I should start shopping around at other brands. Sorry you had bad luck with the company too. 😞
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‎06-26-2022 13:40

In response to jent2022

‎06-26-2022 13:40

Thanks. Looking at other brands too as this is just poor service and product for me

Sent from my iPhone
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‎06-26-2022 19:44

In response to SunsetRunner

‎06-26-2022 19:44

Sorry to hear.  I just went through the same exact thing.  Looks like FitBit put out an update on 6-14-22.  My fitbit HR monitor quit tracking on 6-16-22.  I called today (6-26-22) and all I got was a sorry, here's a 35% off coupon for a new fitbit.  Think this HR monitor issue is due to the  firmware update they pushed and haven't realized it yet.  Or not willing to take liability for it.  Good luck.  I too am looking at other options, bought my fitbit October 2020 and it's out of warranty.   

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‎06-26-2022 23:44

In response to CowboyOasis

‎06-26-2022 23:44

Hi

Seeing lots of people saying the same thing.

Sent from my iPhone
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‎06-27-2022 04:54

In response to SunsetRunner

‎06-27-2022 04:54

Wow. The list of people this affects is growing. Keep complaining and tweet it! They need to accept responsibility!
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‎06-27-2022 12:29

In response to SunsetRunner

‎06-27-2022 12:29

The list is growing so I am tweeting repeatedly about it. They need to be accountable!

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‎06-27-2022 13:01

In response to jent2022

‎06-27-2022 13:01

We all need to. Thanks

Sent from my iPhone
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‎06-27-2022 19:29

‎06-27-2022 19:29

Same issue as well.

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‎06-27-2022 20:38

In response to TabathaB

‎06-27-2022 20:38

Keep tweeting. They have to respond if there’s enough of us!
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