Versa 2 not tracking heart rate

[Stucco02]

Hi, 

I’ve tried cleaning the sensor, restarting it, and shutting it down on the watch itself, but it’s still not tracking my heart rate. 

[JuanFitbit]

@Stucco02 , A warm welcome to the Community! Thank you for your message and efforts. 

Are the green LEDs still blinking?

As you turned the heart rate off/on again, did you sync the Versa 2 with the Fitbit app after every change? If not, try turning the heart rate off, sync, turn it on, again and sync again.

Also charge the Versa 2 for at least 30 minutes. Remove it from the charging cable. 
Press and hold the button of your watch for 10 seconds or until you see the Fitbit logo. 

Release the button. 

The Versa 2 should now restart. Verify that the green LEDs are blinking and the heart rate is being measured. 

[Stucco02]

Hi,

Thank you for these instructions! I followed all of the steps, but the LED
Fitbit logo is not blinking both before and after I restarted it. Is it
broken? Or is there something else I can try? Thank you.

[JuanFitbit]

@Stucco02 ,Thank you for your reply and further efforts. 

I'm not quite sure if the LEDs are blinking or they blink after the troubleshooting. If they are not after turning them on again, then contact Support. 
They will gladly take over your case and see what else is needed. 
They have other tools to help them investigate your case. 
Fill up the form and then you'll see the options to contact our team.