Versa 2 not tracking heart rate

[NeonRose5]

Last week my Versa 2 stopped tracking my Heart Rate and my sleep. I've rebooted and no change. I've re synced & no change.  There are not recent posts on this topic and I've tried all the other suggestions in the other old posts. Is it just dead now? Or is there something else I can try? 

Moderator edit: clarified subject.

[ManuFitbit]

Hi @NeonRose5. Welcome back to the community.

Thanks for sharing with me the details regarding this situation with Versa 2. Thanks for trying to fix it on your own. 

May I know if you've checked whether the heart rate setting on your Versa 2 has been turned off? If your heart rate is OFF, you won't get sleep stages as heart rate readings are key for your sleep details.

I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Fitbit device, from the main screen of your Versa 2, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, from the Today tab, tap Devices > device image. Tap Sync Now. 
• Next, switch it from Off to On and manually sync your Fitbit device once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your watch is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

In addition to that, I suggest taking a look at these help article Why don't I see sleep stages today? and What factors can affect my heart-rate reading on my Fitbit device?