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Versa 2 not tracking my GPS route accurately

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‎09-23-2020 06:31 - last edited on ‎09-24-2020 06:51 by Fitbit Moderator

‎09-23-2020 06:31 - last edited on ‎09-24-2020 06:51 by Fitbit Moderator

When I'm tracking my route it's coming up as a line n not the actual map and the kilometres are not accurate either..battery in phone n Fitbit are charged..this has been happening since Monday..how can I fit this ..😀

 

Moderator Edit: Clarified subject

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‎09-24-2020 06:55 - edited ‎04-06-2024 04:14

‎09-24-2020 06:55 - edited ‎04-06-2024 04:14

Hi there @Betty68, welcome to the Community Forums. I'm sorry to hear that your Versa 2 hasn't been tracking your GPS route accurately since Monday, I understand where your concern is coming from. Thanks for making sure that your watch and phone were fully charged. I'll be happy to assist you.

I've seen you got in touch with our Support Team regarding this issue and they have already helped you. In case you need further assistance, please feel free to contact them back (with the reference number they provide you) or check this help article: Why isn't GPS working on my Fitbit device?

Let me know if there's anything else I may do for you in the meantime. 

Maria | Community Moderator, Fitbit


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‎09-24-2020 22:26

In response to MarreFitbit

‎09-24-2020 22:26

Many thanks for your email,

However I did all the steps that support asked me to do..went for a stroll
last night n still only a line and not a map..quite frustrating..any ideas
how I can rectify this.

Kind regards

Elizabeth
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‎09-25-2020 16:21

‎09-25-2020 16:21

So the same thing was happening to me. I was reading the negative reviews on the google play store when someone mentioned that the GPS no longer worked unless you give the app access to location at all times (when in the past it worked perfectly fine with location access only while using the app). So far it's fixed my problem but I don't know if it'll stay that way.

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